Your Receptionist Cannot Be in Two Places.
AliceHQ is a Receipted AI™ platform. Alice answers incoming calls and books appointments or reservations directly into your system while your team focuses on the person already in front of them.
Someone is at your front desk mid check-in or mid patient arrival. The phone rings. Stopping now means something falls through the gap for the person already there. Alice answers the call, books the appointment or reservation, and hands your team a receipt. They stay on the desk. Neither interaction gets a half job.
Answer. Book. Receipt. Done.
Call received. Booking confirmed. Receipt stored.
The booking that slips through every day
The problem is not missed calls. It is the person at your front desk being pulled mid-task to take a call they cannot properly handle right now.
A busy front desk is interrupted by the phone an average of 12 or more times per shift while actively serving someone in the room. Each interruption risks an entry error, an incomplete booking, or a guest left waiting mid check-in.
When a front desk agent or receptionist takes a call mid-task, roughly one in four of those calls results in an incomplete booking. The caller is not forgotten on purpose. The desk simply cannot do both things at once.
For clinics, the highest call volume lands in the same window as morning check-ins. For accommodation providers, the heaviest call pressure arrives during check-in and check-out runs. Both peaks hit the desk hardest when it is already fully occupied.
Connected to your operation in three steps
No new hardware. No replacing your phone system. Alice sits alongside your existing setup and handles calls while your team handles the desk.
Connect Alice to your phone line
We set up call forwarding to Alice for the scenarios you choose. Calls while your desk is occupied, calls during lunch, calls after hours. You keep your existing number. Alice picks up when your team cannot.
Configure for your system and booking rules
Alice is configured with your booking types, availability rules, and operational workflows before she takes her first call. For clinics, that means appointment categories and booking rules. For accommodation providers, that means room types, rate rules, and reservation handling. She follows your setup, not a generic template.
Overwhelmed front desk vs a second hire vs Alice
Most clinics and accommodation providers face the same three choices when inbound call volume exceeds what one front desk person can handle during peak periods.
24/7 Availability
Natural Conversation
What the free audit gives you
Alice answers inbound calls from day one. Here's exactly what you get during the 30-day audit.
Alice picks up every forwarded call — day, night, and weekends. No voicemail. No missed booking.
Every call produces an immutable receipt — caller details captured, appointment or reservation noted, timestamp recorded.
See exactly how many calls came in, what was captured, and how many bookings Alice handled on your behalf.
Clinic and hotel calls answered even when your front desk is closed — with a timestamped receipt your team can action first thing.
Instant summary SMS after every call — caller name, number, and booking details ready for your team to review.
Alice identifies as AI on every call, and all calls are disclosed. NZ Privacy Act aligned.
Built for clinics where the phone and the front desk compete.
Alice handles inbound calls and books directly into your PMS so your reception team can focus on the patient in front of them.
Call intelligence you can prove.
Alice answers your missed calls and produces a receipt for every one — a structured log of what was captured, what was booked, and when it was written to your system.
- Answers incoming calls during desk-busy periods, lunch cover, and after hours.
- Books appointments directly into your practice management system during the call.
- Produces a timestamped receipt for every action taken.
- Full audit trail visible to your reception team at any time.
- Configurable for your appointment types, booking rules, and scheduling settings.
Every missed call, receipted
Alice answers the calls you can't. Every call she handles produces a timestamped receipt — so you know exactly what was requested, what was booked, and when.
How a missed call becomes a receipt
Customer Calls
Your reception desk is with a patient or guest. The phone rings and forwards to Alice instead of going to voicemail.
Alice Answers
Alice greets the caller professionally, takes their name, request details, and books them in where possible.
Start With a Clear Picture
Get a free audit of your inbound calls. See how many calls arrived during busy desk periods, how many booked, and where the gaps are.
Proof, Not Promises
Every call Alice handles generates an immutable receipt — what was requested, what was booked, and when. Built with a reliable foundation for clinical and hospitality booking environments.
Call received
from +64210987654 - 14:23:07 NZDT
Caller details captured
Emily T. | New patient enquiry | GP consult
Slot booked
Wed 14 May, 9:00am — written to system
Receipt stored
Timestamped, visible to reception team
Desk clear
Receptionist completed check-in uninterrupted
Receipts are immutable, timestamped, and auditable.
Early Testing & Results
Every action Alice takes is logged with caller details, the booking or reservation outcome, and when it was written to your system.
Built by Experts
Alice is built on AI and cloud infrastructure with experience across clinical and hospitality booking environments.